Shipping policy

Thank you for choosing Calné. We strive to provide you with a seamless shopping experience and ensure your order reaches you in a timely manner. Please take a moment to review our shipping and delivery policies.

---

Shipping Information
• All our products are shipped from Belgium with Bpost, PostNL or UPS.
• Delivery time to The Netherlands & Belgium: 1-2 business days.
• Delivery time to the United States of America: 7-14 business days.
• Delivery time to the United Kingdom: 3-10 business days.

Other:
• Delivery time within Europe is estimated to be 1 to 7 business days.
• Delivery time outside Europe ranges between 5 to 14 business days.
• Please note that these delivery times are average indications and may vary.

---

Order Fulfillment
All orders will be fulfilled within 1 business day. Once your order has been dispatched, you will receive a track & trace link via email to monitor the progress of your package.

---

Free Worldwide Shipping
We are pleased to offer free worldwide shipping on all orders.

---

VAT, Import Taxes, and Fees
Orders from outside the European Union may be subject to VAT, import taxes, and other fees imposed by local customs authorities and/or postal couriers. Please note that any VAT, import taxes, or other fees incurred are the responsibility of the customer and not Calné. Customs processing varies in each country, so if you have any questions, please reach out to your local customs office for clarification.

---

Holiday Notice
During holidays, there may be possible delays in order processing and delivery. We appreciate your understanding in such situations.

---

Lost or Damaged Items
Once your order has been dispatched, Calné cannot be held responsible for any losses incurred during shipping. It is the customer's responsibility to track the shipment using the provided tracking information and to contact the courier regarding the delivery of the purchase. We will do our best to assist you in recovering an item, but replacements or refunds can only be provided upon successful return or confirmation of the item being returned.